CxD Archive
Project: Chatbot
Project: Chatbot
  • Chatbot Introduction
  • Challenge & Background
    • Skills & Exploration
  • Project Instructions
    • 1 DEFINE PROBLEM & VALUE PROPOSITION
      • 1.1 Warm-Up Project
      • 1.2 Initial Ideas
      • 1.3 Background Research
      • 1.4 Personas
      • 1.5 Concept Narrowing
      • 1.6 Task Analysis
      • 1.7 Value Proposition & Features
      • 1.8 Team Proposal
    • 2 DESIGN & BUILD SOLUTION
      • 2.1 Database Development
      • 2.2 Sample Dialogues
      • 2.3 Pseudocode Functions
      • 2.4 Develop Complete Dialogue Script
      • 2.5 Style Guide
      • 2.6 Code Development Outline and Begin Coding
      • 2.7 Marketing card
      • 2.8 Code Testing
      • 2.9 Prepare Development Review and Demonstration
    • 3 EVALUATE & REFINE SOLUTION
      • 3.1 Evaluation and Post Interview
      • 3.2 Chatbot Usage Analysis
      • 3.3 App Refinements
      • 3.4 Poster
      • 3.5 Prepare for Poster Review and Demonstration
      • 3.6 Public Presentation Plan and Practice
      • 3.7 Individual Reflection
      • 3.8 Present to the public
      • 3.9 Celebrate
  • Reference
    • Chatbot Code Docs
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  1. Project Instructions
  2. 1 DEFINE PROBLEM & VALUE PROPOSITION

1.4 Personas

Previous1.3 Background ResearchNext1.5 Concept Narrowing

Last updated 3 years ago

Each team member will conduct two interviews of people outside of class to understand their perspective on your chosen health issue and on chatbots. You will want to investigate the depth of each person's knowledge and passion about your topic. You will also want to gather their likes and dislikes with chatbots and chat interfaces in general. As a team review your interview responses and use this information to develop personas, one for each team member, that describe the context, needs, and frustrations of stakeholders, revealing opportunities to support meaningful value with your chatbot.

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❏ Deliverable Collect your team's personas into a single document or slide set.

✓- Below Standard

✓ At Standard

✓+ Above Standard

Stakeholder personas are provided but lack clarity and offer limited value in understanding the stakeholders.

Stakeholder personas provide thoughtful descriptions of people that will guide the design of a valuable solution.

Stakeholder personas are vivid descriptions that will bring exceptional focus to the team's development work.

Interviewing Users from Nielsen Norman Group
Personas Make Users Memorable for Product Team Members from Nielsen Norman Group